With all the paraphernalia at hand that I might possibly need, including my new ID card, I sat down at my computer again to make a new attempt to renew my digital "Bank ID". My first impression was that my bank had decided to cut me off completely. I tried my card-reading usb-device first (for a special kind of card from the bank only); but could not log in. I tried my old mobile bank ID (which should still be valid for another 12 days), but could not log in. I tried the bank's other little code device, and could not log in. Now What??
Then my eyes fell on a small text below the various login choices on the bank website: "Login not possible at the moment." ... A message directed at all customers - not just me... (If that had just then popped up on my screen, or if it had been there all morning without me noticing it, I don't know.)
So I put off further attempts until after lunch. By then the message was gone, and my first login attempt var successful. I looked up the information about how to renew my Bank ID from the bank website - but still failed to understand from where I was supposed to scan my physical ID card, if asked to do so...
With a sigh I gave up my resistance to having a bank app on my phone. Installing the banking app on my phone took only a few seconds, and no trouble to log in with the Bank ID app on the same device. I then just had to press another online button or two - and my digital ID was promptly renewed (for three years) - without any request to see the national ID card that I had recently gone through the trouble of getting...
So I still don't know how the photo ID scanning part is supposed to work. But just now I don't feel up for further research on that front; as for all I know, it may well change again before I (possibly) find myself needing it.
For some reason, the song in the video below came to mind (especially the intro), so I looked that up on YouTube instead... ;)
Operator . . . give me . . . information.
Information . . . give me . . . long distance.
Long distance . . . give me . . . Hea. . . ven.
I don't even know how on earth you managed this at all!!
ReplyDeleteGinny, I almost don't know myself! ;) (with some previous experiences lurking at the back of my mind, probably...)
DeleteI‘d have given up and would have gone to the bank (which luckily, in my case is only down the road and has regular opening times as well as helpful staff). How odd that they did not show the message about login problems more prominentky!
ReplyDeleteMeike, my bank no longer has any "opening times" at all. (They do have a local office but meetings have to be pre-booked.) I would have had to phone the head office call center, and suspect I might then have been asked to prove my identity with help of digital bank ID... ;) (Half joking. More likely perhaps I'd have been met by an automatic voice telling me that they were having technical problems just now...) It's a tough job these days to keep up with the ever-changing digital world!
DeleteGreat cartoon of just the frustration that you went through! I am glad you finally found a way to get what was needed...after so much work!
ReplyDeleteThanks Barbara. Yes, Bing AI did well with that illustration :) I still think the bank ought to clarify their instructions about certain things, but who knows, maybe one day I'll still suddenly need that national ID card for something, and now I have it...
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