With all the paraphernalia at hand that I might possibly need, including my new ID card, I sat down at my computer again to make a new attempt to renew my digital "Bank ID". My first impression was that my bank had decided to cut me off completely. I tried my card-reading usb-device first (for a special kind of card from the bank only); but could not log in. I tried my old mobile bank ID (which should still be valid for another 12 days), but could not log in. I tried the bank's other little code device, and could not log in. Now What??
Then my eyes fell on a small text below the various login choices on the bank website: "Login not possible at the moment." ... A message directed at all customers - not just me... (If that had just then popped up on my screen, or if it had been there all morning without me noticing it, I don't know.)
So I put off further attempts until after lunch. By then the message was gone, and my first login attempt var successful. I looked up the information about how to renew my Bank ID from the bank website - but still failed to understand from where I was supposed to scan my physical ID card, if asked to do so...
With a sigh I gave up my resistance to having a bank app on my phone. Installing the banking app on my phone took only a few seconds, and no trouble to log in with the Bank ID app on the same device. I then just had to press another online button or two - and my digital ID was promptly renewed (for three years) - without any request to see the national ID card that I had recently gone through the trouble of getting...
So I still don't know how the photo ID scanning part is supposed to work. But just now I don't feel up for further research on that front; as for all I know, it may well change again before I (possibly) find myself needing it.
For some reason, the song in the video below came to mind (especially the intro), so I looked that up on YouTube instead... ;)
Operator . . . give me . . . information.
Information . . . give me . . . long distance.
Long distance . . . give me . . . Hea. . . ven.
I don't even know how on earth you managed this at all!!
ReplyDeleteGinny, I almost don't know myself! ;) (with some previous experiences lurking at the back of my mind, probably...)
DeleteI‘d have given up and would have gone to the bank (which luckily, in my case is only down the road and has regular opening times as well as helpful staff). How odd that they did not show the message about login problems more prominentky!
ReplyDeleteMeike, my bank no longer has any "opening times" at all. (They do have a local office but meetings have to be pre-booked.) I would have had to phone the head office call center, and suspect I might then have been asked to prove my identity with help of digital bank ID... ;) (Half joking. More likely perhaps I'd have been met by an automatic voice telling me that they were having technical problems just now...) It's a tough job these days to keep up with the ever-changing digital world!
DeleteGreat cartoon of just the frustration that you went through! I am glad you finally found a way to get what was needed...after so much work!
ReplyDeleteThanks Barbara. Yes, Bing AI did well with that illustration :) I still think the bank ought to clarify their instructions about certain things, but who knows, maybe one day I'll still suddenly need that national ID card for something, and now I have it...
DeleteWith new technology, life seems to get more complicated. We used to have 5 major banks where I live. They have all gradually closed and now my nearest one is a busride away, so even putting a cheque into my account is now done on the banking app. The actual bank no longer accepts coins to change into notes. paying by card in shops is now the norm too and cash is becoming extinct.
ReplyDeleteAddy, it's much the same here. Many shops only accepts cards, and not all banks handle cash at all any more, neither coins nor notes. (There is still a law that shops selling food have to accept cash, though. And we're told to keep a certain cash reserve at home in case of some major IT crisis...) As for cheques, I haven't seen one in decades. For years, I had my very last blank one in my wallet but finally scrapped it (years ago) as by then I doubted shop staff would even know what it was if I tried to use it... (Cards completely having taken over by then...)
DeleteID card! Not something I use. I do carry my driving licence which is accepted. So far I have managed to steer clear of using on line banking and managed to visit banks
ReplyDeleteBilly, driving licences are accepted as ID in most contexts here, but I was led to understand recently (from info on my bank's website) that to get or renew digital bank ID, one now needs something called national ID card, which is a kind of simplified passport, valid within the EU. (I wrote about that in a previous recent post.) So I got myself one. But then apparently didn't need it after all, if I used the recommended phone app for the procedure.
DeleteI've been using online banking for well over a decade, I think - but only from home. The digital ID on the phone has become more or less necessary (or at least expected) for other things than banking as well, though.
It's so frustrating when things cannot be accomplished. I was ordering something the other day and could not get past the final step. I left it, grumbling, and succeeded first time the next day. Sometimes, things really are beyond our control.
ReplyDeleteJanice, I agree. And I find it especially frustrating when I don't even know if it's me or someone else who has to fix something... ;)
DeleteBanking in the UK is difficult without being online. Most branches have closed and if you live in a rural setting you struggle. Thankfully, there is fewer barriers that I can see to connecting up. I applaud your resilience.
ReplyDeleteThanks CK. I guess the development is similar in many countries. I've been using internet services for many years by now but finding it harder and harder to keep up with all the frequent updates...
DeleteI am laughing hysterically at the song, its is Perfect. Operation give me Jesus. with these type things he is about the only one that could help us. Cool song and new to me. I have so far been one of the last to hang onto I will not put the banking app on my phone, they are pushing me like crazy to do it, emails, notifications when the account opens. I feel your frustration and glad you are good for 3 years.. good job
ReplyDeleteThanks Sandra. So far I just haven't seen any point in having the banking app on my phone as I always pay my bills etc from home and prefer the computer screen. I get that it can be helpful for people travelling a lot, but as I don't....
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